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Frequently Asked Questions

  

Q. How long can we hire the jumping castle for?

A. Tweed Coast Jumping Castles hire castles out for 4 or 7 hours. We also allow overnight hire at an additional charge.

Q. How much do you charge to hire one of your castles?

A. Please contact Tweed Coast Jumping Castles by phone or email for an individual quote.

Q. How do I pay for the jumping castle hire?

A. We will accept payment in cash upon set-up of the castle. Tweed Coast Jumping Castles can also accept payment by cheque or direct deposit subject to prior arrangement.

Q. Is there a deposit required?

A. Yes, Tweed Coast Jumping Castles require a $50 deposit to confirm your booking. This can be paid by cash, cheque or direct deposit (Banking details will be provided)

Q. What type of ground/floor can the castle be set up on?

A. The castle can be placed on any surface as long as there are no sharp objects and the slope is minimal.

Q. What access to the set-up area is required?

A. We require a minimum of 1.2m access.

Q. Do I need power to operate the castle?

A. A standard power point is required within 25 metres of the set up area.

Q. Are the castles safe for the kids?

A. All castles are manufactured to Australian Standards AS3533.4 and AS3533.1. Certificates can be produce if requested. Our castles are fully enclosed to reduce the risk of injury.

Q. Do you have insurance?

A. Tweed Coast Jumping Castles have $10 million dollars Public Liability Insurance. The certificate can be presented upon request.

Q. Will the jumping castle be delivered and set up prior to the commencement of the party?

A. Generally, the jumping castle will be set-up and ready prior to your booking time. There may be occasions where Tweed Coast Jumping Castles need to set-up earlier, however, there will be no additional charges.

Q. Does the castle need to stay inflated for the entire time?

A. Only whilst in use. You may switch off when not being used as it only takes a maximum of two minutes to re-inflate. Please ensure all children are clear of castle when being deflated.

Q. Do I need to supervise the jumping castle the entire time.

A. Yes, we require someone over the age of 18 to supervise at all times.

Q. Can Tweed Coast Jumping Castles supply someone to supervise the castle?

A. Yes, Tweed Coast Jumping Castles can supply a staff member to supervise, however, an additional charge of $25 per hour is required. Please advise this requirement at time of booking or as early as possible prior to the hire date.

Q. How many children can be on the castle at one time?

A. Generally, 8 - 12 children are allowed at one time.

Q. How old should the children be to use the castle?

A. It is recommended that the children be at least 2 years of age.

Q. Does the jumping castle have any type of sun and rain cover?

A. Yes, our castles have a sun and rain cover.

Q. Are the castles clean and in good condition?

A. All the castles are new and in excellent condition. All castles are cleaned after every use with disinfectant.

Q. Are the any other rules when using the jumping castle?

A. Please ensure that shoes are removed and no sharp objects are taken onto the castle. No food, drink, lollies etc is to be taken onto castle.

Q. Is there any delivery fee?

A. Some areas will be subject to an additonal delivery charge dependent on location. Any additional charges will be clearly set out prior to all bookings.

Q. What if I have steps to get to the set up area?

A. Please advise at time of booking as castles are 135kg. Some on-site assistance may be required.

Q. What if I need to cancel?

A. Please contact Tweed Coast Jumping Castles ASAP if you need to cancel. If the cancellation is made within 14 days prior to the booking date the deposit will be forfeited.

Q. What if it is raining or bad weather?

A. Tweed Coast Jumping Castles will contact you prior to the booking to discuss alternatives. The castles can be used in light rain. If it is agreed that the weather has caused the cancellation of the booking your deposit will be refunded. If delivery of the castle is made and the customer decides to cancel at that time the deposit will be forfeited.

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